1.1 How can I cancel my order?
As long as you notify us of the cancellation before the shipment is made, there will be no costs associated with the cancellation. If the order has already been shipped, the customer will be responsible for the shipping costs, even if the shipping was initially free, as well as return costs. Both will be deducted from the total amount to be refunded for the cancellation.
1.2 Is it possible to change size and/or product?
To exchange for a different size and/or model, you will need to make a new purchase and send us the footwear in the same condition as it was received, with its original packaging, including warranties and tags, to:
CASTELL MASSANET, S.L.
C/ Sabaters, 18 - P.O.I.C.I.
07760 - CIUTADELLA DE MENORCA
Phone: 971 38 40 79
ATT: Marina Tejero
Inside the package, please include your personal information and a copy of the invoice. Upon receipt, we will process the refund within 7-10 business days.
1.3 Return conditions
Returns can be made within 14 days of receipt, as long as they meet the return conditions. The item must be returned in the same condition as it was sent, with its original packaging, including warranties and tags. If you wish to make a return, please send us an email to firstname.lastname@example.org indicating the reason. We will promptly provide you with the necessary steps to follow. The expenses associated with exchanges and returns will be borne by the customer. The shipping cost will not be refunded unless it is due to an error on the part of Castell or the item is defective, therefore the purchase value will not be refunded in case of return.