What guarantees does Castell offer?
All Castell footwear is covered by a two year guarantee in case of manufacturing defects.If this were to occur the goods would be repaired or substituted for another in optimum conditions.
The guarantee period is two years from the time you receive the goods.
If you have any problems you can contact us through our contact form
Is my product under guarantee?
As long as two years have not passed since receiving the goods and it is due to a proven manufacturing fault , the goods are under guarantee.
How can I resolve a problem with my purchase?
If you purchased the goods in our on-line shop, please email firstname.lastname@example.org and our customer service team will inform you of the steps to follow. If you made the purchase in one of our shops, you must take the goods to the shop and they will resolve the problem.
Do the discounted products have a guarantee?
Any product bought in Castell has a guarantee of two years. Our guarantee stamp is applied to all the footwear we make including the goods sold at a discounted price.
If there is a reason for substitution or a reparation with charge to the company of a discounted product or a product acquired with a discount code , Castell will not be obliged to restore said discount.